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Competitive Analysis of Southeastern European Countries with Respect to Offshore Outsourcing, 2009

IDC
November 5, 2009
65 Pages - SKU: IDC2502612

Abstract Table of Contents Search inside this report Related Reports

Countries covered: Europe

In the first of a three-part study of 13 countries in CEE, IDC has developed a comprehensive and in-depth framework to evaluate individual countries' readiness and suitability for technological and business process outsourcing.

The data and results of this study are intended to help IT and business services providers, as well as end users, to gain a clearer picture of the suitability of individual countries in the region as source locations for different types of technological and business process outsourcing.

This study analyzes four CE countries with regard to the following five factors:

Skill resources
Economic and political
Infrastructure
Business and regional
Financial

The study profiles each country based on quantitative data relating to the above five categories for the years 2007 and 2008 (where data is available and relevant; data relating to education and language learning is from 2006 and 2007, and data related to language proficiency is from 2002 and 2005) and offers qualitative analysis of the data. In addition, this study provides comparative analysis of the countries with one another and with Ireland. Data on Ireland is provided for comparison, as the country is considered a mature provider of outsourced services in Europe, and thus serves as a benchmark for European offshore/nearshore outsourcing.

"Despite the economic upheaval of 2008 and 2009, Bulgaria and Romania remain the premier sourcing destinations in SEE. While both have been hit hard by the crisis due to their heavy reliance on foreign investment, both are expected to recover once the crisis passes, as many of the same attributes sought by investors will remain intact - in particular, a large labor pool of technically skilled multilingual professionals that can deliver quality services in a much lower-cost environment. Croatia and Slovenia remain suitable primarily for smaller sourcing activities and can be best utilized in a nearshore capacity." - Senior Analyst Curtis Robinson, IDC CEMA

Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
SEE Attractiveness Impacted By Global Economic Crisis
After the Crisis, SEE Can Win New Business
Resources Skills Factors
Education Levels
Language Education
Language Proficiency
Resource Availability
Work Culture
Analysis of Resources Skills Factors
Romania
Bulgaria
Croatia
Slovenia
Economic and Political Factors
Political Commitment
Administrative Burden
Intellectual Property Protection (IP Protection)
Economy
Analysis of Economic and Political Factors
Romania
Bulgaria
Croatia
Slovenia
Infrastructure Factors
ICT Infrastructure
Transportation
Analysis of Infrastructure Factors
Romania
Bulgaria
Croatia
Slovenia
Business and Regional Factors
Perceived Country Attractiveness
Employee Acquisition and Dismissal
Specific Experience in Hosting IT Services and Business Process Outsourcing Centers
Real Estate
Analysis of Business and Regional Factors
Romania
Bulgaria
Croatia
Slovenia
Financial Factors
Compensation
Tax and Country-Specific Costs
Capital and Variable Costs
Analysis of Financial Factors
Romania
Bulgaria
Croatia
Slovenia
Future Outlook
Resources Skills: Speak Easy
Economic and Political Factors: Commit To Prosperity
Infrastructure Factors: Development Through Upgrades
Business and Regional Factors: Make It Easier for Investors
Financial Factors: Cost Gap
Essential Guidance
Due Diligence Required in SEE
Go Big in Romania and Bulgaria
Croatia and Slovenia Good For Small Nearshore Sourcing Needs
Crisis an Opportunity for Romania and Bulgaria
Learn More
Related Research
Definitions
Methodology
Selection of Profiled Countries
Resources Skill Factors
Economic and Political Factors
Infrastructure Factors
Business and Regional Factors
Financial Factors
Synopsis
Table: Comparison of Resources Skill Factors – Tertiary Education levels, 2006–2007
Table: Comparison of Resources Skill Factors – Language Learning, 2006–2007
Table: Comparison of Resources Skill Factors – Language Proficiency, 2002 and 2005
Table: Comparison of Resources Skill Factors – Resource Availability, 2007–2008
Table: Comparison of Resources Skill Factors – Work Culture, 2007–2008
Table: Comparison of Economic and Political Factors – Political Commitment, 2007–2008
Table: Comparison of Economic and Political Factors – Regulatory Environment, 2007–2008
Table: Comparison of Economic and Political Factors – Intellectual Property Protection, 2007–2008
Table: Comparison of Economic and Political Factors – Economy, 2007–2008
Table: Comparison of Infrastructure Factors – ICT infrastructure, 2007–2008
Table: Comparison of Infrastructure Factors – Transportation, 2007–2008
Table: Comparison of Business & Regional Factors – Perceived Country Attractiveness, 2007–2008
Table: Comparison of Business & Regional Factors – Employee Acquisition and Dismissal, 2007–2008
Table: Comparison of Business & Regional Factors – Market Experience, 2007–2008
Table: Comparison of Business & Regional Factors – Real Estate, 2007–2008
Table: Comparison of Financial Factors – Compensation, 2007–2008
Table: Comparison of Financial Factors – Tax and Country-specific costs, 2007–2008
Table: Comparison of Financial Factors – Capital and Variable costs, 2007–2008
Figure: Average Salary and Additional Employee-Related Costs for SEE Countries, 2008

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Competitive Analysis of Southeastern European Countries with Respect to Offshore Outsourcing, 2009

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