Comparative Analysis of Central European Countries in Respect to Offshore Outsourcing, 2008

Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
CE Countries Experienced and Competitive in Offshore/Nearshore Market
Central and Eastern Europe Gaining Larger Share of Global Services
Resources Skills Factors
Education Levels
Table: Comparison of Resources Skill Factors - Tertiary Education levels, 2005-2006
Language Education
Table: Comparison of Resources Skill Factors - Language Learning, 2005-2006
Language Proficiency
Table: Comparison of Resources Skill Factors - Language Proficiency, 2002 and 2005
Resource Availability
Table: Comparison of Resources Skill Factors - Resource Availability, 2006-2007
Work Culture
Table: Comparison of Resources Skill Factors - Work Culture, 2006-2007
Analysis of Resources Skills Factors by Country
Czech Republic
Slovakia
Poland
Hungary
Economic and Political Factors
Political Commitment
Table: Comparison of Economic and Political Factors - Political Commitment, 2006-2007
Administrative Burden
Table: Comparison of Economic and Political Factors - Regulatory Environment, 2006-2007
Intellectual Property (IP) Protection
Table: Comparison of Economic and Political Factors - Intellectual Property Protection, 2006-2007
Economy
Table: Comparison of Economic and Political Factors - Economy, 2006-2007
Analysis of Economic and Political Factors
Czech Republic
Slovakia
Poland
Hungary
Infrastructure Factors
ICT Infrastructure
Table: Comparison of Infrastructure Factors - ICT Infrastructure, 2006-2007
Transportation
Table: Comparison of Infrastructure Factors - Transportation, 2006-2007
Analysis of Infrastructure Factors
Czech Republic
Slovakia
Poland
Hungary
Business and Regional Factors
Perceived Country Attractiveness
Table: Comparison of Business & Regional Factors - Perceived Country Attractiveness, 2006-2007
Employee Hiring and Firing
Table: Comparison of Business & Regional Factors - Employee Acquisition and Dismissal, 2006-2007
Experience Hosting IT Services and BPO Centers
Table: Comparison of Business & Regional Factors - Market Experience, 2006-2007
Real Estate
Table: Comparison of Business & Regional Factors - Real Estate, 2006-2007
Analysis of Business and Regional Factors
Czech Republic
Slovakia
Poland
Hungary
Financial Factors
Compensation
Table: Comparison of Financial Factors - Compensation, 2006-2007
Figure: Average Salary and Additional Employee Related Costs for CE Countries - 2007
Tax and Country-Specific Costs
Table: Comparison of Financial Factors - Tax and Country-specific costs, 2006-2007
Capital and Variable Costs
Table: Comparison of Financial Factors - Capital and Variable costs, 2006-2007
Analysis of Financial Factors
Czech Republic
Slovakia
Poland
Hungary
Future Outlook
Introduction
Resource Skills: Rising Wages, Dwindling Talent
Economic and Political Factors: Costs Rising Rapidly in CE
Infrastructure: Well Developed and Still Growing
Business and Regional Factors: CE Leads, Others Catch Up
Financial Factors: Never More Important
Essential Guidance
Be Prepared to Invest in Soft Skills
Creating Value Amidst Strengthening Currencies & Rising Costs
Big Opportunities for Small Cities
Central Europe Is Ideal for Western Europe
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Related Research
Definitions
Methodology
Selection of Profiled Countries
Resources Skill Factors
Economic and Political Factors
Infrastructure Factors
Business and Regional Factors
Financial Factors
Synopsis