Channel Revenue from Services by Product Category, 2Q09

This IDC study looks at IDC's Channel Panel Survey, a quarterly survey of North America partners. The survey has been running for approximately three years, and typically has about 650 partners participating. Channel partners are increasing the revenue they receive from delivering their own services around the IT equipment they sell. IDC believes this trend is likely to continue over the foreseeable future.

"As IT migrates from the traditional capex purchase method that has been traditionally employed by enterprises to a more service-driven model, channel partners are responding by increasingly delivering their own services," said Matt Healey, research manager, IDC's Software and Hardware Support Services program. "Vendors that have identified this trend and are beginning to build programs that enable partners to better deliver basic services and thus focus more effort on higher-value services will be in a better position to gain market share as equipment sales migrate to the channel."