Table of Contents
IDC Opinion
In This Insight
Situation Overview
Highlights
Multiportal Integration
Figure: The Evolution in Telecom B2B Service Integration
Portal Training
Customer Support
Dashboards
eBonding/XML Automation
Invoice Validation
IP-Based Performance Monitoring
Service Provider Analysis
AT&T
Understanding Customer Needs
Migration to eBonding
Adoption Trends
Dashboard Capabilities
Access to Inventory Data
Electronic Billing Support
Customer Support Options
Small Business Enhancements
Global Crossing
Portal Design
Portal Usage
Automated and Manual Order Entry
Electronic Signature
Setting Delivery Expectations
Account Maintenance and Administration
Number Portability
Invoice and Dispute Resolution
eBonding
Application Performance Management
Qwest
Retail and Wholesale Portal Integration
eBonding
Toll Free Order Enhancements
Portal Fields/Edit Strategies
Focus Groups
Customer Feedback and Training
Verizon
Portal Integration
Customer Needs Assessment
Dashboard Flexibility
Access to Third-Party Inventories
Reporting Tools
eBonding
Training
SLA Management
Future Outlook
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