Central Europe Business Process Outsourcing and Processing Services 2006–2010 Forecast and 2005 Analysis

Table of Contents
IDC Opinion
In This Study
Methodology
Impact of Exchanges Rates
Table: Exchange Rates (per USD 1) in Central Europe, 2005
Revenue Recognition
Core BPO
Figure: Core BPO: Key Business Functions and Processes
Executive Summary
Situation Overview
Introduction
Figure: BPO: A Hybrid Service Model
Figure: The ITO, Processing Services, and BPO Relationship
Business Services Trends in 2005
End-User Trends
Vendor Trends
End-User Perceptions
The Role of Captive BPO/Processing Services Centers in Central Europe
Overview of the Business Services Market by Function
Human Resources (HR) Outsourcing
Finance and Accounting (F&A) Outsourcing
Customer Care
Procurement
Table: BPO and Processing Services Spending (US$M) by Business Function in Central Europe, 2005
Vertical Market Demand for BPO
Future Outlook
Forecast and Assumptions
Table: Key Forecast Assumptions for the BPO and Processing Services Market in Central Europe, 2006-2010
Central European Business Services Forecast
Table: Forecast and Analysis of Business Services Spending (US$M) by Country, in Central Europe, 2005-2010
Central European BPO Services Forecast
Table: Forecast and Analysis of BPO Spending (US$M) by Country, in Central Europe, 2005-2010
Central European Processing Services Forecast
Table: Forecast and Analysis of Processing Services Spending (US$M) by Country, in Central Europe, 2005-2010
Central European BPO Services ? Business Function View
Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in Central Europe, 2005-2010
Figure: CE BPO Market by Business Function, 2005 and 2010
Central European Processing Services ? Business Function View
Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in Central Europe, 2005-2010
Central European Business Services ? Business Function View
Figure: Comparative Growth and Spending by Business Function (US$M) on Business Services in Central Europe, 2005-2010
Central European Business Services ? Country/Regional View
Figure: Spending (US$M) on Business Services by Country in Central Europe, 2005 and 2010
The Business Services Market in the Czech Republic
Economic Overview
Labor Market
Table: Vertical Overview in the Czech Republic, 2005
IT Market Overview
BPO Market Overview
IDC Analysis
Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in the Czech Republic, 2005-2010
Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in the Czech Republic, 2005-2010
The Business Services Market in Hungary
Economic Overview
Labor Market
Table: Vertical Overview in Hungary, 2005
IT Market Overview
BPO Market Overview
IDC Analysis
Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in Hungary, 2005-2010
Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in Hungary, 2005-2010
The Business Services Market in Poland
Economic Overview
Labor Market
Table: Vertical Overview in Poland, 2005
IT Market Overview
BPO Market Overview
IDC Analysis
Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in Poland, 2005-2010
Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in Poland, 2005-2010
The Business Services Market in Slovakia
Economic Overview
Labor Market
Table: Vertical Overview in Slovakia, 2005
IT Market Overview
BPO Market Overview
IDC Analysis
Table: Forecast and Analysis of BPO Spending (US$M) by Business Function in Slovakia, 2005-2010
Table: Forecast and Analysis of Processing Services Spending (US$M) by Business Function in Slovakia, 2005-2010
Vendor Profiles
Accenture
Services Overview
Contracts/Clients/Partners
Table: Overview of Accenture's BPO Contracts
IDC Analysis/Strategies for Growth
Table: SWOT Analysis of Accenture, 2005-2010
Capgemini
Services Overview
Contracts/Clients/Partners
Table: Overview of Capgemini's BPO Contracts
IDC Analysis/Strategies for Growth
Table: SWOT Analysis of Capgemini, 2005-2010
Call Center Poland
Services Overview
Contracts/Clients/Partners
Table: Overview of Call Center Poland's BPO Contracts
IDC Analysis/Strategies for Growth
Table: SWOT Analysis of Call Center Poland, 2005-2010
IBM
Services Overview
Contracts/Clients/Partners
Table: Overview of IBM's BPO Contracts
IDC Analysis/Strategies for Growth
Table: SWOT Analysis of IBM, 2005-2010
Essential Guidance
Do Not Underestimate the Competition
Leverage IT Outsourcing Opportunities
Develop a Concrete Value-Based Business Proposition
Maintain Realistic View of the Market
Educate Potential Customers
Establish an Effective HR Management Strategy
Look Beyond Tier 1 Locations
Learn More
Related Research
Definitions
Business Outsourcing
Business Process Outsourcing (BPO) Services
Processing Services
Distinction Between BPO and Processing Services
Core BPO
Human Resources
Procurement
Finance and Accounting
Customer Care
Synopsis