Case Study: ASG Software Solutions Utilizes Global Crossing IP VPN and Applauds Provider's Customer Support

This IDC Buyer Case Study details ASG's relationship with Global Crossing. ASG purchases IP VPN services from Global Crossing to connect sites in North America, Europe, and Asia. Not only does ASG run VoIP and video conferencing services over its IP VPN network, but it also relies on Global Crossing to coordinate local country access and voice connectivity where possible. This document highlights key points that have shaped ASG's impression of Global Crossing, particularly those that relate to customer service, an attribute that is being aggressively touted by carriers as a competitive differentiator.