Canadian IS and Network/Outsourcing 2006 Vendor Analysis

Table of Contents
IDC Opinion
In This Study
Situation Overview
Current Situation
ISO and NDOS ? Not Strictly Defined
Figure: Outsourcing Engagement Model Characteristics
Figure: Outsourcing Service Versus Managed Services ? Tipping Scale
Figure: IT Outsourcing Models
Confusion Surrounding Marketing of Managed Services
Industry Vertical Specialization No Longer a Competitive Advantage
Figure: ISO/NDOS Vendors' Vertical Strategy Spectrum Positions
VoIP Implementations
Revenue Review
Table: Canada IS Outsourcing Revenue by Top 10 Service Provider, 2004 and 2005 (C$M)
Table: Canada NDOS Revenue by Top 10 Service Provider, 2004 and 2005 (C$M)
Company Profiles
IBM
CGI
HP
EDS
Capgemini
Bell
CSC
TELUS
Accenture
AT&T
Allstream
Aliant/xwave
CompuCom
Future Outlook
IT Outsourcers Must Look to New Segments for Revenue Growth and Profitability
Vendors Will Find Forms of Differentiation Beyond Vertical Expertise
VoIP Will Become More Prevalent
Essential Guidance
Develop the Scale Necessary to Service Lower-Value Deals
Differentiate Beyond Industry Specialization
Communicate Distinctions Between Pure Outsourcing, Managed, and Utility Services
Telecoms Should Leverage the Popularity of VoIP to Grow Their Revenue
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Related Research
Definitions
IDC's View of Outsourcing Services
Methodology
Synopsis