Buyer Conversations: How Pizza Hut and KFC Deployed Flexible, Open Source Unified Communications and Collaboration with 30% of the Budget

This IDC Buyer Case Study introduces the open source UC&C solution that QSR, with headquarters in Malaysia and operates Pizza Hut and KFC in selected Asian countries, has adopted and analyzed the challenges it had, how the company chose the current solution, and the experiences gained as well as the benefits received. The user has found the open source UC&C solution open and scalable with good price points, which offers the end user more cost-effective and flexible options. In this study, IDC not only provides guidance to end users on UC&C solution selection, but also offers valuable insights to vendors and channels so that they would be able to further understand their customers and the emerging trends in this region.