Buyer Conversation: How Tech Mahindra Improved the Retail Channel Business Process of a Telecom Services Provider and Helped Expand Its Services
This IDC Buyer Case Study introduces the sales value chain transformation program of a leading telecom service provider in the Asia/Pacific region. It analyzes the challenges that the company had with its channel management process and the results of the project. At the end of this document, IDC offers guidance to companies that face similar challenges. With the large-scale and challenging requirements, this IDC Buyer Case Study serves as a good reference for those considering mobilizing their channel sales force.