Business Transformation at NTUC Income: Creating the Insurance System of the Future

Table of Contents
Financial Insights Opinion
In This Report
Brief Description of the Solution
Situation Overview
NTUC Income
Market Developments
Figure: NTUC Income's Challenges
IT Architecture Overview
The Approach
Business Drivers
A Fully Digital, Paperless System
Figure: NTUC Income's Issues with a Paper-Based System
Straight-Through Electronic Processing
Figure: NTUC Income's STEP Procedure
Integrated Infocomm CRM
Implementing the Solution
A Fully Digital, Paperless System
Straight-Through Electronic Processing
Integrated Infocomm CRM
Business Value
A Fully Digital, Paperless System
Straight-Through Electronic Processing
Figure: NTUC Income's Insurance Policy Approval Steps Removed by STEP
Integrated Infocomm CRM
Figure: NTUC Income's Integrated Multimedia Command Center
Future Outlook
Essential Guidance
Actions for Insurance Companies
Actions for Vendors
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Related Research
Synopsis