This IDC Energy Insights study provides an analysis of the results of the annual IDC Energy Insights Survey covering France, Germany, Italy, Spain, and the U.K. Analysis is focused on the utilities industry and on 117 interviews carried out between August and October 2012. The objective of this study is to understand IT budget allocation and evolution, procurement channel selection, and satisfaction with primary IT suppliers among utility enterprises in Western Europe. This study is one of a series of studies including the analysis of enterprise and line-of-business solutions adoption and investment plans.
"The utilities industry in Western Europe has some very challenging times ahead," said Gaia Gallotti, research manager, IDC Energy Insights. "Specifically pertaining to their IT departments, Western European utilities revealed 'infrastructure constraints/scalability' and 'delivering required service level as expected by business' will be the two most critical challenges for 2013."