U.K. IT and Business Services Market Analysis, 2009

Table of Contents
IDC Opinion
In This Study
Methodology
Service Categories
Situation Overview
Executive Summary
U.K. Vendor Ranking Tables
The U.K. Top 50 Vendor Table
The U.K. Top 20 Project Services Vendors
The U.K. Top 20 Outsourcing Services Vendors
The U.K. Top 10 Support Services Vendors
Vendor Profiles
Accenture
Alcatel-Lucent
Atos Origin
BT Global Services
Capgemini
Capita
CSC
Dell
Dimension Data
Fujitsu
Getronics (Owned by KPN)
HP (Including EDS)
IBM
Infosys
Logica
Oracle
PwC (PricewaterhouseCoopers)
Siemens IT Solutions and Services
Steria
Tata Consultancy Services (TCS)
Unisys
Wipro
Xerox
Future Outlook
Drivers and Inhibitors of U.K. Growth
It's More Complicated Than Just "Cost Is King"
Transparency Becomes More Important
Addressing "Pains Points" is Critical
CxO Suite Gets More Closely — and Actively — Involved in Services Spend
Selling to the Enterprise Gets More Consulting-Like
Buying Gets More Tactical and "Bitty"
The "Growth Agenda" Goes Dormant — Mostly …
U.K. IT Budgets Are Under Pressure
Economic Recession Pushes Enterprises Towards Outsourcing
Costs and Skills Become Dominant Outsourcing Drivers
Loyalty Towards Outsourcers Declines in Tough Times
General Services Trends Going Forward
Implications of Changing Enterprise Attitudes for Suppliers
Likely Changes to the U.K. Services Landscape in 2010 and Beyond
Public Sector Spending Tries to Get Smarter — and More Cost-Effective
Revenue Growth and Service Quality Reemerge as Drivers. Eventually
What's "Core" Gets Redefined … Maybe Even for Banks
The "General Election Effect" Slows Spend in Central Government
Importance of Financing/Access to Capital for Midsize Customers
U.K. IT and Business Services Forecasts
U.K. Compared With Western Europe
U.K. Project Services Under Major Pressure
IT Consulting
Business Consulting
System Integration (SI)
Network Consulting and Integration (NCIS)
Custom Application Development (CAD)
IT Outsourcing Holds Up Better Than Projects
IS Outsourcing (ISO)
Application Management (AM)
Network and Desktop Outsourcing (NDOS)
Hosted Application Management (HAM)
Hosting Infrastructure Services (HIS)
Support Services Hit Badly in 2009–2010
Hardware Deploy and Support Services (HD&S)
Software Deploy and Support Services
IT Education and Training
Key Horizontal BPO Continues to Grow
U.K. Services Market Forecasts by Foundation Market, 2008–2013
Project Services Growth Drivers
U.K. Project Services Market Trends
Main Project Services Growth Drivers
IT Outsourcing and Application Management Growth Drivers
Application Management Trends and Drivers
IS Outsourcing Trends and Drivers
Outsourcing Contract Renewal Pipeline, 2010–2013
Managed Services Growth Drivers
Main Drivers of U.K. Infrastructure Managed Services
Key Horizontal BPO Growth Drivers
Forecast and Assumptions
Key Assumptions Underpinning the U.K. Services Forecasts
Market Context
Exchange Rate Effects
Note on BPO Definitions
Essential Guidance
Recommendations to Vendors
Learn More
Related Research
Synopsis
Table: U.K., Top 50 IT Services and Business Services Vendors, 2008
Table: U.K., Top 20 Project Services Vendors, 2008
Table: U.K., Top 20 IT Outsourcing Services Vendors, 2008
Table: U.K., Top 10 Support Services Vendors, 2008
Table: U.K. and Western European Services Markets by Major Segment, 2008 (%)
Table: U.K. Services Market Size and Forecast by Foundation Market, 2008–2013 (£M)
Table: U.K. Services Growth Forecast by Foundation Market, 2008–2013 (£M)
Table: Top 10 Customer Renewals in the U.K. Application Management Market to Yearend 2013
Table: Top 10 Customer Renewals in the U.K. BPO Market to Yearend 2013
Table: Top 10 Customer Renewals in the U.K. ISO Market to Yearend 2013
Table: Top 10 Customer Renewals in the U.K. NDOS Market to Yearend 2013
Table: Key Forecast Assumptions for the U.K. IT and Business Services Market During 2H09 and 2010
Table: Key Exchange Rates Information
Figure: U.K. Enterprises: IT Budget 2009 Compared With 2008
Figure: U.K. Overall Services Market Growth Rates, 2008–2013
Figure: U.K. Services Market Segment Growth Rates, 2008–2013
Figure: U.K. Services Market Segment Growth Rates, 2008–2013
Figure: U.K. IT and Business Services Market, 2008–2013
Figure: U.K. Services Market Segment Growth Rates, 2008–2013
Figure: Selected U.K. Services Markets (£M) and CAGR, 2008–2013
Figure: Project Services, 2008–2013
Figure: IT Outsourcing and Application Management, 2008–2013
Figure: Outsourcing Contract Pipeline, U.K. to Yearend 2013, by Outsourcing Market
Figure: Outsourcing Contract Pipeline by Outsourcing Market and Year
Figure: Outsourcing Contract Pipeline by Vertical Market
Figure: Infrastructure Managed Services, 2008–2013
Figure: Key Horizontal BPO, 2008–2013