This IDC Insight examines some of the key trends in Australia and identifies the industry drivers that will shape the BPO market in Australia. The market is seeing greater interest from customers however it still appears a long way to go to adopt full play comprehensive outsourcing of business processes. For most of the SIs and pure play BPO players, Australia in the Asia/Pacific region is a matured market with the highest propensity to outsource their functional business processes.
The degree of maturity varies from customer to customer and industry to industry. The important point is how the market will play in 2011 for the BPO business.
Business Process Outsourcing - Where Is Australia Heading?
January 10, 2011
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