Bupa: A Case Study on Offshore Multi-Vendor Application Management Services

Table of Contents
IDC Opinion
In This Buyer Case Study
Situation Overview
Organization Overview
Bupa defined three key priorities for differentiation under the company's brand:
Consequently, the group's ambition is to drive a change in the IT landscape, requiring:
Challenges and Solution
The Offshore Story of Bupa
After a review of its strategy from 2005 onward, four clear action areas were identified to support the future strategy:
Scoring Criteria for Selecting the Offshore Application Management Vendors
Bupa had the following key requirements for the selection of its panel of three core application vendors:
The Setup and the Governance of the Multivendor Offshore Model
Creating Strategic Partnerships
Setting Goals and Putting the Right Measurements in Place
Defining a Review and Communication Process
Results
Application Handover
Offshore Service Delivery
Financial Benefits
Quality Improvements
Next Steps
Essential Guidance
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