Best Practices: Core Process Transformation with Mobility Solution: A Case Study from Veolia Australia

This IDC Energy Insights study presents business process reengineering (BPR), which is discussed so frequently that a variety of interpretations can be attributed to it. Organizations in the past have embraced BPR as a transformation route to improve efficiency and operational excellence. IDC Energy Insights studied the core process transformation at Veolia in Australia, a waste management services company, to understand the role of innovation that brought about a fundamental change in the way it managed and optimized its business processes.

"A core process transformation initiative must touch all aspects of business, and should help the company enhance its efficiency, productivity, and customer service standards, and also ensure that the initiative has a long-term impact on business growth and corporate social responsibility," says Debashis Tarafdar, head, Asia/Pacific Energy and Utilities Research, IDC Energy Insights.