BPO Adoption in the Healthcare Payer Market, 2009

This Health Industry Insight report assesses drivers of, barriers to, and adoption of business process outsourcing strategies and models in the healthcare payer 2009-2011 market. Healthcare payers' interest in and adoption of business process outsourcing strategies surge in times of increasing economic, market, and/or competitive stress. With all three of these dynamics active in the current market, increased business process outsourcing activity and partnerships and models are reflected in Health Industry Insights' 2009 Healthcare Payer Technology Survey.

"There is considerable diversity of reported BPO services, ranging from claims transactions to care management and PHR initiatives. The diversity suggests a continuing (re)assessment among healthcare payers regarding corporate differentiation, corporate strategy, and the role of partnerships, resulting in multiple strategies within the market," says Janice Young, program director, Health Industry Insights, Healthcare Payer Research.