Avaya-Nortel Merger Complete - Services Moving to a Channel-Focused Model

This IDC update examines Avaya's January 19, 2010, announcement of the road map for integrating Nortel into the Avaya portfolio of products and services. This IDC update reviews and provides analysis of the integration of these two organizations and takes a closer look at Avaya Global Services' (AGS') newly expanded focus on delivering services via the channel.