This IDC Insight provides key macro trends for the Australia BPO services industry. It examines specific trends across each of the key horizontal BPO services that include finance and accounting (F&A), human resources (HR), customer care, and procurement. The intent is to provide a diverse and comprehensive view across all of these BPO facets.
Australia Business Process Outsourcing: Is the Full Potential Being Realise...
July 18, 2011
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