Australia Business Process Outsourcing 2011-2015 Forecast and AnalysisIDCSeptember 12, 2011 12 Pages - SKU: IDC6567324 |
| Countries covered: Australia This IDC study provides IDC's forecast for Australia business process outsourcing (BPO) market by key horizontals for the forecast period 2011-2015. This study highlights key assumptions and drivers that are creating significant changes in this market. For the key horizontal BPO revenues by business functions, IDC expects that the market will grow at a five-year compound annual growth rate (CAGR) of 7.3%, reaching A$9.87 billion in 2015. "Business process outsourcing vendors are playing a key role in helping their customers improve their processes, increase revenues, conserve cash, and improve profitability. Vendors that wish to compete successfully in the BPO services market will have to differentiate their offering by delivering additional domain-specific transformative services, such as analytics, and invest in technology and lead the evolution of taking certain components of BPO to the cloud. This will enable them to stay ahead in the BPO services arena," says Raj Mudaliar, senior analyst, IDC Australia, Services. |
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