Over the past five years, the economic recession and overseas outsourcing have hurt demand for US-based telemarketing companies, causing revenue to slow in line with low demand. Increased outsourcing to international businesses and strict domestic regulations have also stung the industry. Nonetheless, over the next five years, demand will improve, with high-value operators experiencing revenue growth.
Companies in this industry provide telemarketing services on a contract or fee basis. Telemarketers use telephone or email to promote clients’ products or services, take orders, solicit contributions or provide information on behalf of clients. Moreover, call centers provide phone-based service and assistance to customers of clients. Industry operators do not own the product or provide the service that they represent.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.