U.S. Web-Based Video Chat and Video Mail Markets

The overall conferencing market is growing rapidly. Though current economic conditions along with September‘s tragic events have lowered travel budgets and increased travel concerns companies feel a growing need to communicate more openly and directly with their customers and employees. Regardless of the circumstances, web-based video chat and video mail can fulfill these needs in a simple, efficient manner.

These online features provide enterprises with a cost-effective videoconferencing and training environment, and market participants must focus on this significant driver. However, the inability to offer high-quality services that are fully operable with low bandwidth connections is hindering many service providers. By examining key industry drivers and challenges, this Frost & Sullivan study allows users to optimize their resources in this emerging field.