U.S. Utility Customer Information System and Outsource Billing Markets

Frost & Sullivan
October 1, 1999
SKU: MC1745
License type:
Countries covered: United States

U.S. Utility Customer Information System and Outsource Billing Markets

 
The future of the utility customer information system (CIS) and outsourcing billing markets will most likely be defined by high-tech e-commerce solutions. As competition heats up in the utilities industry, service providers will need to consider implementing more sophisticated electronic interfaces for customers, including call centers and web pages that offer customer services. Though some utilities companies have decided to delay investing in high-tech solutions, those competitors that neglect integrating these technologies into their portfolio will risk losing market share. This Frost & Sullivan report includes coverage of the competitive environment, market drivers and restraints, revenue forecasts, and much more.


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