North American Markets for Electronic Utility Customer-Interface SystemsFrost & SullivanFebruary 1, 1998 264 Pages - SKU: MC1042 |
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Business Strategy: The New Customer Care and Billing - Big Bang or Bits
6/22/2011 | published by: IDC
This IDC Energy Insights report examines how utilities are approaching a decision to replace or upgrade their customer care and billing applications. The report provides guidance on how utilities are approaching changes to their systems
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$4,500.00
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The Future of Billing in European Retail Energy Markets
7/4/2011 | published by: Datamonitor
Introduction With increased attention on energy billing from European regulators and energy focus groups, and in a time of growing inflation, there is an opportunity to ensure that consumers are protected, that suppliers are educating customers
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$1,495.00
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Consumer attitudes to billing, payment & smart metering in the Australian residential electricity & gas market
9/21/2010 | published by: Datamonitor
Introduction This slidepack summarizes results from a survey of 1,000 consumers in Australia in June 2010. It focuses on issues relating to billing, payment and smart metering and indicates consumer preferences and experiences in these three
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$1,895.00
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Billing presentment and the changing utility billing landscape
6/25/2010 | published by: Ovum Plc
Introduction As UK utilities start their smart meter deployments, lessons from the US can be learnt in terms of managing customer satisfaction before, during and after smart meter roll outs. Scope The bill is a utility's principal method
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$1,495.00
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Perspective: Helping Utility Customers Understand Their Bills
11/2/2010 | published by: IDC
This IDC Energy Insights Perspective provides a look at the variety of options open to utilities to help customers understand and manage their utility bills. There are dozens of options available for presenting data to
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$1,500.00
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Customer Insights Update, February 2005
7/26/2006 | published by: IDC
In this update:
Reliant Uses Live Chat to Enroll Customers Do Small Businesses Want Fixed Bills?
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$500.00
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Outlook 2003 Highlights: Increasing Your Odds of Success
8/9/2006 | published by: IDC
At our Outlook 2003 Conference, we considered where the retail energy industry is heading. What technologies, strategies, and business activities are utilities and other energy providers betting on? With the retail energy industry in
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$4,500.00
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EMACS 2006 - Improving Customer Satisfaction: Highlights of Utility Successes
10/26/2006 | published by: IDC
This Energy Insights Perspective examines highlights of the EMACS 2006 conference, which focused on utility successes in improving customer satisfaction. Claes Fornell of the University of Michigan, who leads development and design of the
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$1,000.00
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Vendor Assessment: Customer Care and Billing Industry Short List - Customer Care in the New Energy Economy
10/29/2009 | published by: IDC
This IDC Energy Insights report will help energy companies evaluate customer care and billing systems, specifically customer information systems (CISs) and customer relationship management (CRM) systems. The focus is on the changes brought by new
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$4,500.00
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EU 27 Retail Energy Price Dataset (January 2010)
1/19/2010 | published by: Datamonitor
Introduction Datamonitor's EU 27 Retail Energy Price Dataset provides an insight into currently prevailing retail gas and power prices in the 27 EU markets. It shows prices for large and small consumers in both the B2B
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$9,999.00
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Related Markets
Billing and Payment Reports
- The Future of Billing in European Retail Energy Markets
- Business Strategy: The New Customer Care and Billing - Big Bang or Bits
- Perspective: Helping Utility Customers Understand Their Bills
- Consumer attitudes to billing, payment & smart metering in the Australian residential electricity & gas market
- Billing presentment and the changing utility billing landscape
