This research deals with the global market interactive kiosks. Detailed global market trend analysis including drivers, restraints, technology trends, and pricing analysis are provided for global interactive kiosks markets. Detailed revenue and unit shipment forecasts are provided for the global interactive kiosks markets, broken down by verticals – retail, self-checkout, photo, government, banking & finance, tourism, transportation, and entertainment and others. The global market has been segmented as North and Latin America, EMEA, and Asia Pacific. Competitive landscape in terms of major participants and market share analysis is provided.
Frost & Sullivan defines an interactive kiosk as a stand-alone or networked self-service computer-based unit, housed in an enclosure, whose primary interface with the customer is a monitor that may or may not be touchscreen based. The self-service and interactivity of the unit are the key factors in this definition.
Components of an interactive kiosk include the enclosure, hardware, software, touchscreen, printer, and other peripheral devices such as a keyboard, mouse, card reader, bill acceptor, and telephone handset. For providing relevant and useful information, self pay gas pump units and automatic teller machines (ATMs) are not included in this research service. In addition, vending machines, as well as video game machines and touch-enabled gaming units, are not considered a part of the interactive kiosk market in this study.
The definition of an interactive kiosk is an evolving one, largely based on the evolution of the technology and on end-user expectations. Small form-factor kiosks such as the IBM Anyplace Kiosk and the NCR EasyPoint Advantage have proven to be versatile enough to stand-alone, support peripherals, and function as informational, transactional, or even digital signage applications. With the increasing emphasis on self-service, computer terminals in cyber cafes that are connected to the Internet but lacking a method of self-service payment are not included in the definition of an interactive kiosk.
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