Global CSP Financial Assurance: Market Share Analysis, Forecast, and Supplier Assessment
Stratecast has taken a deep dive into the changing communications marketplace, and evaluated the role of what we refer to as the Financial Assurance segment of the Operations & Monetization (O&M)2 processes for global communications service providers (CSPs). Financial Assurance is defined through the confluence of three business management disciplines:
Revenue Assurance – Revenue Assurance is the identification and elimination of unbilled revenue associated with the use of customer services. This situation is generally a result of internal mismanagement, misaligned processes, or lack of a coordinated flow of data between the network, internal business systems, and partner channels.
Fraud Management – Communications fraud has been defined by the TM Forum as: “the intentional action(s) by an individual, group (e.g., syndicate), or enterprise (e.g., partner) to receive, through deception, products, services and/or revenues from the target service provider(s) without remitting expected value for those products or services.”3 Fraud Management is the identification and remediation of fraud-based activities.
Margin Assurance – Margin Assurance is a diverse set of purpose-built analytics that give CSPs additional tools—outside of traditional Revenue Assurance and Fraud Management—to reduce costs and increase revenue. It is the “fuzzy middle ground” that is rapidly defining new opportunities for both suppliers of Margin Assurance solutions and the CSPs that use these tools to improve their business processes.
This report examines the more than global suppliers offering Financial Assurance solutions, and discusses the importance of each part of the Financial Assurance domain.4 It assesses the direction these three markets are heading, and why. In addition, the report provides a market share analysis of the global Financial Assurance market and each of its parts, along with a five-year global market forecast. The report profiles each of the Financial Assurance market solution suppliers, which includes detailed assessments of the market leaders.
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