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Analysis of the Latin American Contact Center Outsourcing Services Market
5/7/2012 | published by: Frost & Sullivan
This study examines the trends in the contact center outsourcing services markets in Latin American and forecasts the market demand. It provides an extensive coverage of the services delivered for the overall Latin American market
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$6,000.00
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Buyer Conversations: Integrating Unified Communications and Analytics into the Contact Centres Can Double Conversion Rates and Improve Process Automation
4/25/2012 | published by: IDC
This Buyer Case Study summarises how an online intermediary deployed an innovative contact centre solution for competitive advantage. This company is a Web-based company and uses multi-channels to communicate with its customers. This includes, for
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$3,500.00
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Methods and Practices: Getting the Right Customer Analytics
4/1/2012 | published by: IDC
This IDC Energy Insights report is intended to give business and IT decision makers the tools to evaluate a strategy for analytics with a focus on the customer. Major utilities are still at the stage
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$4,500.00
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Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Markets
3/29/2012 | published by: Frost & Sullivan
This study examines the trends in the contact center outsourcing services markets in Argentina and Chile and forecasts the market demand. This research analysis provides extensive coverage of the services delivered in each of the
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$6,000.00
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Analysis of the Brazilian Contact Center Outsourcing Services Market 2011
3/30/2012 | published by: Frost & Sullivan
The market environment is watching a changing in its landscape, with acquisitions and fusion of companies. At medium term, it is expected that the Brazilian market will have no more than ten players.
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$6,000.00
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Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets
3/29/2012 | published by: Frost & Sullivan
This research service examines key trends affecting the contact center outsourcing service markets of Colombia and Peru. Market drivers and restraints, specifically concerning contact center outsourcing markets, are analyzed and utilized to forecast demands of
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$6,000.00
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
3/15/2012 | published by: IBISWorld
Business Analytics & Enterprise Software Publishing in the US In the works The industry will continue to grow over the next five years, as new technologies in business analytics software drive demand. Large and small businesses alike
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$910.00
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Speech Technology
3/1/2012 | published by: Global Industry Analysts
This report analyzes the worldwide markets for Speech Technology in US$ Million by the following Product Segments: Automatic Speech Recognition, Text-to-Speech, and Speaker Verification. The report provides separate comprehensive analytics for the US, Canada, Japan,
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$4,500.00
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Western European Vertical Markets, CRM Applications Spending Forecast, 2010–2015
3/29/2012 | published by: IDC
This IDC study provides an analysis of CRM applications spending forecasts over the 2010–2015 timeframe, with the aim of mapping growth opportunities across the major Western European industry sectors, focusing on the top 5 Western
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$10,400.00
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GDC 2012: The Evolving Development Tool Ecosystem and the Rise of Big Data Customer Analytics
3/28/2012 | published by: IDC
This IDC study categorizes game development engines and tools and then delves into one of the more interesting aspects of how this ecosystem is evolving: Big data customer analytics that are increasingly being applied postlaunch
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$3,000.00
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Related Markets
Interactive Voice Response (IVR) Reports
- Analysis of the Contact Center Applications Market
- Multi-Channel, Cross-Industry Customer Contact Experience Benchmarks
- Contact Centre Systems Markets in EMEA
- North American Speech Applications Development Market for Contact Centers
- Intelligent automation: the rise of personalized IVR in customer self-service
