Analysis of the Contact Center Applications Market

Frost & Sullivan
January 24, 2012
108 Pages - SKU: MC6784593


This study covers the contact center applications market in the Latin America and Caribbean. It breaks the market into sub-regions and application segments including ICR, IVR, Outbound, and APO. It also focuses on market challenges, drivers, restraints, and trends. The Latin American contact center applications market grew 3.0 percent from 2009, and it is proving a positive investment area, shown by an encouraging seven-year growth rate. The Andean region grew the most and will continue to grow in the near future, showing a compound annual growth rate (CAGR) of 6.6 percent. Backed by a CAGR of 8.0 percent, APO income will increase by a total of 71.7 percent in these seven years, indicating the highest growth perceived for the base year.


Additional Information

Report Excerpt

Market Overview—Key Questions This Study Will Answer

Is the market growing, how long will it continue to grow and at what rate?

Which is the status of the industry within these countries? Are those structured correctly to reach further growth?

What are the key drivers & restraints for growth within Latin America?

How will the structure of the market change over time? Which are the key competitors to watch?

Are the applications offered today meeting customer needs or is there additional development needed? Will the current applications get commoditized? Will new applications arise?

How each of the applications markets will evolve in the short and medium term

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