Companies in this industry repair machinery, equipment and other products for customers and provide personal and laundry services to customers. Major US service companies include Cintas, Jiffy Lube, Regis, Safelite, Service Corporation International, and Weight Watchers; leading companies outside of the US are Bubbles Car Wash (Canada), Frisör Klier (Germany), Funespaña (Spain), Rosemary Conley Diet & Fitness Clubs (UK), and Indigo (formerly Vinci Park, France).
Worldwide, consumer services companies are looking toward emerging markets for growth opportunities. Markets with growing middle classes such as China, Brazil, and India are considered good places for investment in the services industry.
The US consumer services industry includes about 420,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $350 billion.
Consumer income and demographics drive demand in the industry. The profitability of individual companies depends on favorable store location, customer service, and efficient operations. Large companies have economies of scale in purchasing and access to large groups of customers. Small companies can compete through convenient location and providing specialized services.
The US industry's repair and maintenance segment is highly fragmented: the 50 largest companies generate about 10% of the revenue. The personal and laundry services segment is fragmented: the 50 largest companies generate about 25% of the revenue.
PRODUCTS, OPERATIONS & TECHNOLOGY
Major services are car repair and maintenance (about 40% of industry revenue), hair care (about 20%), commercial and industrial machinery and equipment repair (about 15%), and...