Integratying Lean and Six Sigma for achieving and sustaining operational and service excellence


January 13, 2012
140 Pages - SKU: ED3866256
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ISSN 0265-671X International Journal of Quality & Reliability Management Volume 29 Number 1 2012
Integrating Lean and Six Sigma for achieving and sustaining operational and service excellence
Guest Editor
Professor Jiju Antony
Contents
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Editorial advisory board
Guest editorial
Critical success factors for Lean Six Sigma programmes: a view from middle management
Graham Manville, Richard Greatbanks, Radica Krishnasamy and David W. Parker
Multi-faceted views on a Lean Six Sigma application
Marcus Assarlind, Ida Gremyr and Kristoffer Backman
Application of Six Sigma DMAIC methodology in a transactional environment
Jiju Antony, Anmol Singh Bhuller, Maneesh Kumar, Kepa Mendibil and Douglas C. Montgomery
A conceptual model for the successful deployment of Lean Six Sigma
Roger John Hilton and Amrik Sohal
Six Sigma, quality management systems and the development of organisational learning capability: evidence from four business process outsourcing organisations in India
Ashish Malik and Stephen Blumenfeld
Lean production supply chain management as driver towards enhancing product quality and business continued performance: case study of manufacturing companies in Malaysia
Arawati Agus and Mohd Shukri Hajinoor
Lean Six Sigma in a service context: a multi-factor application approach in the telecommunications industry
Alexandros G. Psychogios, Jane Atanasovski and Loukas K. Tsironis
 
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