The Telecom Billing Market: Retail Billing, Interconnect Billing & Real-Time Charging Systems
Dittberner Associates
July 1, 2006 235 Pages - SKU: BCEQ1323583
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This report pinpoints what sectors of the market look most fruitful and which vendors players are making a difference.
The report puts several telecom industry trends into focus, finding more a few good reasons to believe that billing's on the rebound:
- Stocking the Data Services Candy Store - The explosion of dataservices in mobile markets is prompting telecoms to buy billing systems for their revenue-generating direct marketing skills, not just for their accounting dexterityThe report shows how certain vendors are leveraging merchandising and contextual advertising techniques toboost the bottom lines of their clients
- The Convergence of Postpaid and Prepaid - These used to be very different markets, but the growing use of "dual use" phones and the advantages of pricing from a single consolidated benefits are causing them to mergeDittberner's uses examples such as the Telkomsel case in Indonesia to show how telecoms are tackling the organizational and vendor-management problems that convergence brings
- Network Technology Uncertainty - Network equipment vendor mergers such as Nokia/Siemens and Alcatel/Lucent are rocking the telecom world, but what's the significance of these mega-mergers on billing? And how quickly will IMS, IP, and other next-gen technologies take hold? The report chimes in on these issues as it shows how one biller is pitching a rather interesting "network-future-proof" solution
- The Rise of Virtual Network Operators - Robust billing andrealtime charging is a critical need for emerging MVNOs such as Mobile ESPN, Helio, and Disney MobileThe Report shows what kinds ofbilling solutions MVNOs are looking for, the prospects for growth of thevirtual operator market, and which kinds of billers should pursue it
- Billing as a Strategic Platform - A number of strategic issues surround the choice of a billing platformFor instance, how does a telecom make progress towards system consolidation, SOA, unified product catalogs, and integration with CRM? And is it best to buy a custom or product solution? Should a hosted service bureau be in your future? The report discusses the pros and cons of these critical questions
Dittberner's study not only sorts through the complex web of billing trends and players, but the intelligence can also help you avoid making bad decisions: investing in the wrong kind of billing solution, for example -or if you're a vendor -entering a market segment that's either too competitive or too specialized to attract sufficient customers.
The Report will help you discover:
- What are the most important market priorities?
- Which success strategies of other operators can you adopt at your own telecom organization?
- Which vendors have industry market share and are leading in specific niches?
- Which Billing/Charging players should you partner with?
- What emerging trends can your company capitalize on?
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Additional InformationA list of vendors profiled follows:
- Amdocs
- Argent Networks
- BCGI
- CBOSS
- Cerillion
- Comarch
- Comptel
- Convergys
- Comverse
- CSG Systems
- Formula Telecom Solutions
- HighDeal
- I-conX
- Intec Systems
- LHS
- ORGA
- Martin Group
- Metratech
- Portal Software (Oracle)
- Redknee
- Siemens Communications
- STROM Telecom
- Telcordia
- Subex Azure
- Ushacomm
- Visage Mobile
- A. Executive Summary
- B. Definitions of Major Billing Functions )
- Pricing Management
- Customer Management
- Partner Management
- Rating
- Service Authorization
- Discounting and Promotions
- Billing Cycle Management
- Financial Management
- Payments and Collections
- Revenue Assurance
- C. Billing Market Drivers
- The Strategic Importance of Billing
- Why Billing is on the Rebound
- System Consolidation
- Fixed Mobile Convergence
- Wireless Subscriber Controls over Access & Budget
- Dual Use Handsets
- The Threat of Real-Time Market Share Grab
- Lower Cost of Ownership
- More Services, not Lowered Fees
- D. Real - Time & Convergent Charging
- Traditional Pre-Paid Platforms
- The Evolution of Real-time Prepaid and PostPaid Operators
- Why True Real-Time Capability is Vital
- The Convergence of Prepaid Billing and Postpaid Billing
- Hybrid Customers and Privacy of the Bill
- E. The Merchandising & Direct Marketing Role of Billing
- Thinking Like a Retailer: Amazon Style
- Friends, Family, Affinity Plans
- The Role of Subscriber Profile in Contextual Marketing
- One-Click Decisions in the Wireless Operator's Store
- Impulse Buying & Real-Time Offers
- F. The Mobile Virtual Network Operator Opportunity
- Capitalizing on Individual Customer Hot Buttons
- Content Takes the Lead
- Inside Mobile ESPN, the Sports MVNO
- Tapping New Markets that Large Telecommunications Carriers Can't Reach
- Wholesale Carrier Attitudes towards MVNOs
- How Fast and How Far Will it Grow?
- The Business MVNO
- G. Billing Consolidation
- Billing Systems Integration Problems
- Reconciling Different Billing Software Development Cycles
- Billing Consolidation at AT&T (before SBC merger)
- - AT&T Billing Systems Landscape
- - Consolidation via the "Concept of One"
- - Concept of Zero
- - Sarbanes-Oxley Compliance
- - The Database of Record (DBOR)
- - The Common Customer Identifier System
- - Leveraging an SOA (Service Oriented Architecture)
- H. Interconnect Billing Systems
- Wholesale/Interconnect Billing Systems
- Architecture of a Interconnect Billing System
- Interconnect Billing Challenges
- I. The Billing Technology Platform
- Custom vs. Product Debates
- Single Unified Platform for the Small Operator
- Partner Value Chain Management
- Advanced Platform for Service Creation
- Portability of Platform Across Multiple Network Types
- J. Mergers & Acquisitions
- K. Market Threats & Opportunities
- Long Term Prospects of Wireless Billing Market
- Triple Play & IMS in the Wireline Market
- Prospects for Service Bureau Offerings
- L. Carrier Recommendations
- 8 Suggestions for Selecting a Billing/Charging System
- 7 Categories of Billing Convergence Explained
- M. Vendor Recommendations
- Market Segments & Forecasts
- Geographic Region
- - North America, EMEA, Asia Pacific, Latin America
- Case Studies
- Vendor Profiles & SWOT Analysis
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