Auto Services: The Collision Repair (CR) Market 2006 - USA
Diagonal Reports Ltd.
August 19, 2006 108 Pages - SKU: DIAG1330767
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Countries covered: United States
Diagonal Reports’ recent research into the fragmented US collision repair parts and service market points to a shake-out in the market for crash repair parts. OE parts suffer as the market stagnates while non-OE parts increase sales. Larger collision repair service providers benefit from consolidation. Research reveals:
- Original equipment parts still account for the lion’s share of the crash repair parts market but are losing sales to both non-OE and used parts which now have 24% of this market. Non-OE parts are winning sales not only because of their lower price but also because of quality improvements backed by certification programs. Regulatory pressure to reduce disposal rates is boosting demand for used or salvage parts.
- Independent collision repair service shops continue to account for most sales in this fragmented market but larger shops and chains are benefiting from consolidation. These changes in parts and service allowed some crash parts suppliers and service providers to show double-digit sales increases in an otherwise flat market. The value of the crash repair parts and services market remains stagnant at US$33bn in 2005 compared to 2004
- Body and mechanical repairs continue to dominate the repair market but the future looks more bleak for the refinish sector which may shrink.
- Suppliers of services - insurers and third party service providers - to the collision repair market benefit from consolidation and as the industry reduces cycle times and the costs of parts proliferation.
Who can benefit from this research?
- Suppliers of OE, certified, non-OE, used or salvage parts
- Car makers
- Car dealerships
- Certified repairers
- Refinish Suppliers
- Collision Glass Suppliers
- Mechanical and body parts makers
- Collision repair equipment
- Car insurers
- Providers of IT services
Sources: Diagonal Reports interviewed leading crash repair experts, representing at least 15,000 different collision repair service providers - that is, almost 38% of the 40,000 crash repair units - across the USA. (Note some multiple counting is possible because the same unit could be affiliated with different sources). Sources are however concentrated in the largest crash repair markets, among them California, and Texas.
Interviews were conducted in mid 2006. Diagonal Reports has been tracking the automotive service aftermarket since the mid 1990s. Findings are published in the Global Aftermarket Panel series of reports.
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- SECTION REPORT STRUCTURE
- SECTION 1 EXECUTIVE SUMMARY
- TABLE 1 USA CR market - key statistics (2005)
- Trends
- TABLE 2 Winners (é) and losers (ê)
- Service providers
- CR programs
- CR parts and suppliers
- Data conflict / market definitions
- Date of publication / currency
- SECTION 2 CR MARKET SIZE (VALUE, UNITS, TECHNICIANS) AND STRUCTURE
- TABLE 3 USA CR turnover 2004-2006
- Size and trends
- Market trends
- GRAPH with Table 4, CR market (%) distribution of facilities
- TABLE 4 CR market (%) distribution of facilities and turnover
- CR facilities - service providers
- Independents and other service providers
- AUTO REPAIR TECHNICIANS AND MECHANICS
- GRAPH with Table 5, Auto technicians and mechanics
- TABLE 5 Auto repair technicians
- A shortage of technicians
- Numbers of qualified and certified technicians
- CR MARKET STRUCTURE AND EXAMPLES OF UNIT SIZES
- The “average” CR facility
- TABLE 6.a CR size of an “average” CR unit
- TABLE 6.b CR sizes of “larger” facility
- TABLE 6.c CR sizes of “larger” facility - selected companies
- Changes in numbers of CR facilities
- Consolidation and programs
- Factors driving changes in numbers
- Repair trends - a contradiction?
- TABLE 7 CR market - number of vehicles, collisions, and repairs
- SECTION 3 CR MARKET CATEGORIES - SERVICES AND PARTS
- GRAPH with Table 8, CR sales (%) parts / labour
- TABLE 8 CR sales (%) parts / labour
- TABLE 9 Winners (é) and losers (ê)
- Rule of thumb
- GRAPH with Table 10, CR sales (%) by category
- TABLE 10 CR sales parts / labour - (%) categories
- CR categories - body repair
- CR categories - paint
- CR paint trends
- CR categories glass and other services / parts
- SECTION 4 CR MARKET - PARTS (OE AND OTHER SUPPLIERS / BRANDS)
- GRAPH with Table 11, CR parts sales (%) OE, non-OE, not-new
- TABLE 11 CR parts sales (%) OE, non-OE, not-new
- OE parts
- Estimates disputed
- GRAPH with Table 12, CR parts sales (%) domestic/imports
- TABLE 12 CR parts sales - (%) domestic/imports
- Relative importance of imports
- TABLE 13 CR parts purchasing versus other repairers
- TABLE 14 CR categories “most likely to use” OE, non-OE, and not new parts
- CR MARKET - PARTS - SUPPLIERS / BRANDS
- GRAPH with Table 15, CR parts - ranked by brand
- TABLE 15 CR parts sales by brands (ranked)
- Brands and sales into CR parts market
- Measuring brand share
- The top OE brands
- The top non-OE suppliers
- TABLE 16 CR parts brands body (ranked)
- TABLE 17 CR brands - paint (3 names ranked)
- TABLE 18 CR brands - glass (ranked)
- CR PARTS - CHANGES WINNERS/LOSERS
- CR parts -- OE and non-OE
- TABLE 19 Winners (é) and losers (ê)
- Changes in market shares of OE and other parts
- More than a price difference
- Parts and certification programs
- Certified parts market share
- Drivers of change in sales of parts
- Bright spot for new parts?
- A proliferation of problems for parts
- A more parts-intensive process?
- Rising money and time costs
- Examples of inventory sizes
- SECTION 5 CR MARKET SERVICE PROVIDERS AND GROWTH STRATEGIES
- CR service providers growing business
- Examples from the “best performers”
- Program operators - the different types
- Program aims
- TABLE 20 What % of the market do different players cover?
- What programs offer CR shops
- Programs and technical training
- Programs and consumer attitudes
- What programs require
- Benchmarks to measure success in CR facilities
- TABLE 21 CR service providers - core components of success
- Service menus
- Consumer convenience
- Location
- Repair time - diagnosis vs. repair
- Improve the repair process and cycle times
- SOPs main steps
- “Average” repair cycle time
- Barriers to streamlining repair?
- CR programs - the largest
- TABLE 22 CR programs - third-party
- Insurers and other third parties
- TABLE 23 Carmakers and CR programs - the hierarchy
- TABLE 24 CR car makers and dealership with CR facilities
- CR programs for luxury cars
- TABLE 25 CR SPs - paint and glass programs
- TABLE 26 CR service providers franchises (15 names)
- CR service providers - the independents’ networks
- CR service providers - the non-networked independents
- TABLE 27 CR selected awards
- Numbers of qualified and certified technicians
- SECTION 6 INDUSTRY CONTROVERSIES
- Conflict of interest or consumer choice?
- DRP contract conditions - examples
- The merits of different parts
- SECTION 7 CR PROFILES - SERVICE PROVIDERS (SELECTED - CARMAKER DEALERSHIPS, LARGE OR MULTI-OUTLETS, CR GLASS AND PAINT)
- TABLE 28 CR service providers and other players profiled, alphabetical list
- Profiles - carmaker dealership networks with CR
- Profiles - large/multi-outlet operators with CR
- Profiles - multioutlet CR paint and glass specialists
- SECTION 8 CR PROFILES - TRADE, INDUSTRY, AND PROFESSIONAL ASSOCIATIONS, AND REGULATORY BODIES
- Associations - leading in USA
- SECTION 9 CR DATA SOURCES
- The DR market experts panel represents…
- Data issues / conflict
- Data sources (“most reliable,” “most recent”)
- SECTION 10 CR GLOSSARY OF TERMS
- TABLE 29 List of terms used for parts
- “Genuine,” “non-genuine,” “grey” parts
- “Not-new” parts
- Other terms
- SECTION 11 APPENDICES
- TABLE 30 Vehicles in use, new registrations, and scrappage (2003-05)
- Auto service repair market (estimated sizes)
- TABLE 31 General repairs, value (2002-2005)
- TABLE 32.a NAICS data on the auto repair (2002)
- TABLE 32.b NAICS data on the auto repair (2002)
- TABLE 32.c NAICS data on the auto repair (2002)
- NAICS codes and descriptions of industry groups in auto repair
- Standard Industrial Classification (SIC) code
- APPENDIX USA AUTO TECHNICIANS AND MECHANICS
- TABLE 33 Auto technicians by occupational category
- TABLE 34 Auto technicians - service repair certified
- APPENDIX DIFFERENT ESTIMATESOF CR MARKET SIZES
- TABLE 35 CR market size (different estimates)
- TABLE 36 CR industry - units and turnover (2004-2005)
- TABLE 37 Independent CR - (%) distribution by unit size
- APPENDIX REQUIREMENTS OF SELECTED PROGRAMS (ASE, CIC)
- ASE- Blue Seal of Excellence Recognition Program - Criteria
- Collision Industry Conference (CIC) “Class A” shops
- APPENDIX CR PARTS
- TABLE 38 CR parts - OE and other (different estimates)
- TABLE 39 USA CR parts market
- APPENDIX AUTO INSURERS
- TABLE 40 Top insurance companies in the auto market
- APPENDIX CAR MAKES
- TABLE 41 USA Light duty sales (cars and trucks in millions)
- TABLE 42 USA Light duty vehicle sales (market share - US, Asia, Europe) 2004-2005
- TABLE 43 USA Light duty vehicle makes (US, Asia, Europe)
- TABLE 44 USA Light duty vehicle sales (% and units by manufacturer) 2004-2005
- SECTION 12 INDEX OF COMPANIES, BRANDS, ASSOCIATIONS, ETC
- Diagonal Reports statement
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