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| Countries covered: United States This Market Intelligence Report focuses on the IT help desk services marketplace in the United States from a supply chain sourcing perspective. Primarily a fragmented industry, IT help desk services has a well developed supplier base and is growing at a medium rate. The IT help desk services category has high product segmentation and serves primarily industrial, commercial, government or consumer markets. The demand for IT help desk services is generated by various downstream industries with primary drivers including economic growth, investment in IT infrastructure, growth of the services sector, IT outsourcing, and emerging economies. Key costs around the IT help desk services category include labor and technologies. The major trends in this industry include video conferencing and cloud computing, among others. Offshoring activity in this sector is high and is exhibiting an increasing trend. The risk outlook for the IT help desk services industry is steady based on the macroeconomic environment. Category management best practices around this industry include strategic sourcing practices, green initiatives and international market dynamic advantages. Starting with detailed background information to provide category context, this report provides insight into the market drivers around demand and key costs, including both historical and forecasted commodity pricing. The supply base section covers the top suppliers, including high-level overviews and market news. The report presents the NAICS category cost structure and historical, current and future pricing curves. The trend section reports new and emerging industry directions. Regulatory considerations include developing governmental initiatives. Risk outlooks offer a view into upstream drivers that could adversely affect the industry and category. Insights and Best Practices share winning strategies around the management and sourcing of this category. |
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