Selling Canada As A Nearshore Option

Introduction
This report analyzes Canada from the perspective of US outsourcing investment. The key challenges facing Canada's outsourcing industry are outlined as well as competitive strategies for profiting in this increasingly mature market.

Scope

• Provides a clear indication of the competitive threats outsourcers in Canada face.
• Sizes the outsourced contact center market by number of outsourced agent positions in Canada from 2005 to 2010.
• Provides strategic recommendations to outsourcers on how to capitalize on the Canadian marketplace.

Highlights
Canada's domestic and offshore outsourced total agent positions will increase through 2010

However, overall annual growth in agent positions will decline during this period.

The main challenges facing Canadian outsourcing include competition from lower-cost countries, linguistic limitations and rising inflation.

Reasons to Purchase

• Learn about how Canada's contact center outsourcing market will grow over the next five years.
• Understand the challenges facing Canadian contact center outsourcing.
• See what outsourcers using the Canadian marketplace can do to profit from this market over the long term.