Opportunities in Asia Pacific Call Center Markets to 2008

Introduction

While the Asia Pacific call center market has developed much recently, its growth has been beset with false starts. While some have moved quickly into this region, others are apprehensive, particularly because of the number of separate markets and the nuances of each. This report will answer questions surrounding domestic and outsourced call center growth, labor arbitrage and geopolitical risk.

Scope

• Countries anlayzed include Australia, China, India, Japan, Malaysia, New Zealand, the Philippines, South Korea and Thailand.
• Datasets include 2003 - 2008 agent positions by country, call centers by country, APs by vertical market, and call center size band distribution.
• Analysis considers the domestic and off- / near-shore demand in each relevant market.
• Industries include transport, comms, entertainment, FS, government, healthcare, manufacturing, outsourcing, retail, tech, travel, and utilities.

Report Highlights

The call center landscape has changed radically over the past three years, and nowhere is this more evident that in AsiaPac. In 2003, there were approximately 8,600 call centers in Asia Pacific, and 420,000 APs. This number will grow at a between 2003 and 2008 at a CAGR of 15.1% to reach nearly one million.

For outsourcing destinations (namely, India and the Philippines) and emerging markets, the mix between internal and external call center demand will change from 2003 to 2008.

Reasons to Purchase

• Maximize global investment strategies by identifying the largest and fastest-growing call center markets in Asia Pacific.
• Refine vertical market strategies by understanding the growth dynamics in key industries around the region.
• Understand the degree to which domestic and off- / nearshore demand will influence the region's growth potential.