Finance and Accounting Outsourcing - Moving to Higher Value Services (Strategic Focus)
Datamonitor
September 25, 2008 33 Pages - SKU: DFMN1918965
|
|
Introduction
This report will analyze how F&A BPO can move up the value chain, from providing simple transactional processes to managing complex strategic functions.
Scope- This report looks at the opportunities available to F&A BPO vendors aiming to move up the value chain and deliver more strategic services to clients;
- It also analyzes the growing maturity of F&A BPO clients, with particular focus on key vertical markets such as manufacturing;
- The report contains in-depth analysis of the leading vendors in the F&A BPO market, from global outsourcing giants to niche specialists;
- It also looks at how global delivery models are changing to meet the demands of the maturing F&A BPO market.
Highlights
F&A BPO customers are increasingly looking for their outsourcing relationship to deliver more than simple cost arbitrage: for example, a growing number of clients now expect their chosen vendor to drive process improvements and provide them with access to the latest technology;
As the F&A BPO market becomes more mature, clients are more willing to outsource end-to-end accounting processes, such as order-to-cash and procure-to-pay;
The F&A BPO market is dominated by Accenture and IBM, two of the world's largest outsourcing vendors. Behind them, however, are a number of vendors, of differing size and focus, jostling for position.
Reasons to Purchase- Provides a detailed analysis of the current state of the F&A BPO market;
- Offers an overview of the current competitive landscape in the sector, including details on all the major vendors;
- Offers recommendations to vendors looking to grow their presence in the F&A BPO market.
|
- Overview
- Catalyst
- Summary
- Key Messages
- The F&A BPO market is growing rapidly
- Cost arbitrage is no longer the only driver behind F&A BPO
- F&A BPO deals are becoming broader in scope
- The market remains dominated by the major global outsourcing vendors
- Varying levels of maturity between vertical markets present new growth opportunities
- Table of Contents
- Table of figures
- Table of tables
- Market opportunity
- The F&A BPO market is growing rapidly
- Market size
- Cost remains the key driver behind the adoption of F&A BPO
- Offshore delivery models enable vendors to deliver significant cost savings
- A growing number of vendors are adopting multi-shore delivery models
- Clients are increasingly aware of the benefits of F&A BPO beyond cost arbitrage
- F&A BPO services vary in difficulty and complexity
- Demand for performance improvements can help vendors move up the value chain
- Service Evolution
- Clients are increasingly willing to outsource end-to-end processes
- Order-to-Cash
- Procure-to-Pay
- Broadening the scope of F&A BPO can enable key process improvements
- Technology is a vital part of broad-scope F&A BPO deals
- Process automation
- Platform BPO
- Wrapper Technology
- Changes in the F&A BPO market have led to shifts in pricing models
- Customer Impact
- Clients are growing in maturity
- Client concerns over F&A BPO still remain
- The influence of advisory firms on clients is becoming more pronounced
- Competitive Landscape
- The F&A BPO market remains fragmented
- The major global outsourcing players lead the way in the F&A BPO market
- Accenture
- IBM
- Capgemini
- ACS
- HP
- Broad-scope F&A BPO providers are gaining market share
- Genpact
- WNS Global Services
- Steria/Xansa
- The leading Indian outsourcing providers are gaining traction in F&A BPO
- Niche specialists continue to be viable in the fragmented market
- Go to Market
- Levels of F&A BPO maturity differ across vertical markets
- Opportunities for growth exist in the banking industry and the public sector
- Banking
- Public Sector
- Vendors need to earn the trust of clients
- Recommendations
- Recognise that vertical markets operate at differing levels of maturity
- Establish a strong relationship with your client
- Offer clients more than just cost arbitrage
- Develop a multi-shore delivery model
- APPENDIX
- Methodology
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
- List of Tables
- Table 1: F&A BPO Functions by Service Category
- Table 2: India's Top 15 BPO Providers, 2007-2008
- List of Figures
- Figure 1: F&A BPO Total Contract Value, 2006 - 2007 ($m)
- Figure 2: Size and Forecast Annual Growth Rate of Global F&A BPO Market, 2008-2013
- Figure 3: Geographic Breakdown of F&A BPO Market, 2008
- Figure 4: Rate the importance of the following factors in your decision to enter into a BPO contract (1 - Least Important; 4 - Most Important)
- Figure 5: Moving Up The F&A BPO Value Chain
- Figure 6: Rate the importance of the following factors on your choice of BPO vendor (1 - Low Importance; 4 - High Importance)
- Figure 7: Did you use an advisory firm to assist with your choice of outsourcing partner?
- Figure 8: F&A BPO Vendor Market Share by Total Contract Value and Number of Contracts Signed
- Figure 9: Share of F&A BPO Contract Signings by Vertical Market (%)
Share this report
Other tasks Related Markets Business Outsourcing Reports Free Alert Me service Receive bi-weekly email alerts on new market research Sign Up Today!
|
