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Decision Matrix: Selecting a Documents & Records Management Vendor (Competitor Focus)

Datamonitor
August 21, 2008
9 Pages - SKU: DFMN1896604

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Introduction

This report provides a summary of DRM vendors' capabilities based on a quantitative assessment of their market impact and end-user sentiment, as well as the technology features that they offer. Datamonitor also provides guidance for enterprises looking to deploy DRM solutions.

Scope

Provides an overview of the most important trends affecting the DRM market and influencing its competitive dynamics.
Delivers an overall comparison of DRM vendors in terms of their technology, user sentiment and market impact.
Presents a detailed view of each vendor's DRM offering and capabilities, as well as advice on the suitability of vendors' DRM offerings.
The report covers the following DRM vendors: EMC, IBM, Interwoven, Microsoft, Morse, Open Text, Tower Software, Vignette, Datum, Objective and Oracle.

Highlights

The Documents and Records Management (DRM) market has undergone significant consolidation, with many major vendors acquired and product lines absorbed. IT decision makers are finding it difficult to distinguish between the various vendors in this space. On the other hand, DRM vendors are increasingly looking at ways to achieve a competitive edge.

The market for content services such as image capturing and processing is experiencing accelerated growth, and as a result, services vendors are beginning to see a strong business case to enter the DRM market. This trend is expected to continue, with many smaller independent vendors seen as likely acquisition targets.

With the DRM market now achieving a high degree of technological maturity, vendor focus on differentiation is shifting away from technology capabilities to service strengths. End-users too are expected to focus more on attributes like support quality and client engagement over factors such as portfolio depth and vertical specialization.

Reasons to Purchase

Gain detailed knowledge of DRM vendors' strengths with regards to technology, user sentiment and market impact.
DRM vendors can benchmark their own performance in various key criteria against their competitors.
Enterprise IT managers will gain valuable insight to improve their content management purchasing decisions.

DATAMONITOR VIEW
CATALYST
SUMMARY
MARKET DEVELOPMENTS: The DRM market has entered a post-consolidation phase; The DRM Decision Matrix; Market leaders: EMC (Documentum) and IBM (FileNet); The challengers: Microsoft and Open Text; The prospects: Interwoven, Morse, Tower Software (HP) and Vignette
MARKET LEADERS: Market leaders: technology; Market leaders: user sentiment; Market leaders: impact
VENDOR ANALYSIS: EMC: DRM radars; Recommendation: shortlist; IBM: DRM radars; Recommendation: shortlist; Interwoven: DRM radars; Recommendation: explore; Microsoft: DRM radars; Recommendation: consider; Morse: DRM radars; Recommendation: explore; Open Text: DRM radars; Recommendation: consider; Tower Software (HP): DRM radars; Recommendation: explore; Vignette: DRM radars; Recommendation: explore
EXTENDED VENDOR ANALYSIS: Oracle: DRM summary
CONCLUSION: Support for government and regulatory standards is seen as a pre-requisite for success; Service quality and customer support quality emerge as key user perception influencers; The market may yet see another wave of consolidation with large ERP vendor involvement
APPENDIX: Summary scores; Datamonitor ratings; Methodology; Extended methodology; Technology; User sentiment; Market impact; Standards and compliance frameworks; Further reading; Ask the analyst; Datamonitor consulting; Disclaimer
List of Tables: Table 1: DRM Decision Matrix*; Table 2: DRM Decision Matrix - summary of vendor scores on an ascending scale of 1-10
List of Figures: Figure 1: DRM Decision Matrix*; Figure 2: Market leaders analysis: technology; Figure 3: Market leaders analysis: user sentiment; Figure 4: Market leaders analysis: market impact; Figure 5: EMC DRM radars; Figure 6: IBM DRM radars; Figure 7: Interwoven DRM radars; Figure 8: Microsoft DRM radars; Figure 9: Morse DRM radars; Figure 10: Open Text DRM radars; Figure 11: Tower Software DRM radars; Figure 12: Vignette DRM radars; Figure 13: Datum DRM radars; Figure 14: Objective DRM radars; Figure 15: User priority rankings (priority rating on a scale of 1 to 100)

Decision Matrix: Selecting a Documents & Records Management Vendor (Competitor Focus)

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