Customer Relationship Management Outsourcing in Tunisia to 2015


February 17, 2011
27 Pages - SKU: DFMN6391094
License type:
Table of Contents Search inside this report Related Reports
Countries covered: Tunisia

This report is one of many Databooks covering key aspects of Customer Relationship Management Outsourcing market:
  • Telecommunications - Local and long-distance carriers and re-sellers that provide fixed and mobile telephony and data services, including Internet service providers and application service providers, and cable providers.
  • Media and entertainment - Includes media companies, information, reservations, ticketing, and gambling. Non-cable television broadcasters are also included.
  • Financial services - Includes all financial services, including wholesale and retail banking, credit cards, brokerage, and all forms of insurance.
  • Healthcare (including life sciences) - Includes both managed care providers (i.e. health maintenance organizations) and pharmaceutical companies. Health insurance companies are also included. Specific examples include Bupa, NHS Direct, e-health portals, hospitals, and pharmaceuticals.
  • Travel, transportation, logistics, and hospitality - Travel, transit, and lodging firms make up this vertical market. Specific examples include hotels, travel agencies, and all passenger-based services on airlines, buses, trains, and any other form of human distance transport, including taxi dispatches and automobile rental agencies.
  • And much more!

Introduction

Provides data on domestic and offshore agent positions. Analyzes positions by vertical, including energy / utilities, financial services, healthcare, manufacturing, media & entertainment, public sector, retail, wholesale, telecoms, travel, transportation and logistics, and others. Also gives the split by function and by the offshore markets serviced. Concludes with a country comparison section.

Scope
  • Agent positions - Split by vertical, function, and location
  • Offshore delivery - Split by geographic market serviced
  • Country comparison - Comparison of CRM outsourcing agent positions with the leading countries
Highlights
  • The total number of CRM outsourcing agent positions in Tunisia is expected to grow at a compound annual growth rate (CAGR) of 10.2% over the period 2009-15. Domestic location service agent positions are expected to grow at a CAGR of 12.8% from 2009-15, and offshore location with a CAGR of 5.6% over the period 2009-15.
  • Telecommunications constitutes the largest agent position in Tunisia across all verticals, with a 23.9% share in 2009. This is followed by financial services and manufacturing (including technology) with 19.1% and 14.6% shares, respectively.
Reasons to Purchase
  • Provides a comprehensive and granular view of agent positions in the CRM outsourcing sector
  • Comprehend the quantitative trends in the CRM outsourcing sector in Tunisia
  • Analyze agent positions across diverse geographies



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