Contact centers in Bosnia and Herzegovina (Databook)


July 12, 2006
56 Pages - SKU: DFMN1335212
License type:
Table of Contents Search inside this report Related Reports Detailed Contents
Countries covered: Bosnia and Herzegovina

Introduction

The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.

Scope

  • All market forecasts are from 2004 to 2009 inclusive.
  • All agent position and technology spending data is segmented by size-band and vertical market.
  • Spending data for inbound routing hardware and software, outbound, workforce management, quality monitoring, agent analytics and eLearning.


    • Highlights

    The expansion in demand for products and services in Asia, Eastern Europe, Latin America, the Middle East and Africa, combined with the increase in offshoring, will lead to the creation of four times as many new agent positions in developing markets over the next four years as in developed markets.

    Vendors will need to carefully target resources by country and vertical market in order to generate profitable revenue growth.

    Reasons to Purchase

  • Gain insight into key contact center growth patterns.
  • Understand evolving contact center technology investment and adoption.
  • Identify the fastest growing vertical markets for contact center technology and services.



    • More Call Centers reports by Datamonitor

    Dialing In: Enhancing the Call Center Experience by Datamonitor
    IntroductionThe call center remains an important part of the banking experience. Although it is generally less popular than the branch and has been eclipsed in ...
    Decision Matrix: selecting a provider of hosted customer outreach in North America by Datamonitor
    In recent years, customer outreach has been one of the most in-demand contact center solutions. In this Decision Matrix, Ovum examines providers of hosted customer ...
    Reducing agent churn through unified desktop tools by Datamonitor
    Contact center technology vendors provide unified agent desktop tools to assist agents with navigating through numerous applications by combining information onto one view. Agents benefit ...
    UK Personal Loan Distribution 2009 by Datamonitor
    IntroductionThe intermediary channel has been hit hard by the recession as business has dried up in general. Lenders are looking to avoid taking on excessive ...
    See all reports like this >>

    More Bosnia and Herzegovina reports

    D&B Country RiskLine Report: Bosnia & Herzegovina by Dun & Bradstreet Inc.
    This D&B Country RiskLine Report will help you analyze the risks, opportunities and likely payment delays when doing business in this country. It includes ...
    Bosnia and Herzegovina This Week by Intellinews
    Weekly report on the most significant economic, business, financial markets and political issues and events propelling the Bosnia and Herzegovina's ...
    Bosnia and Herzegovina This Week by Intellinews
    Weekly report on the most significant economic, business, financial markets and political issues and events propelling the Bosnia and Herzegovina's ...
    Bosnia and Herzegovina This Week by Intellinews
    Weekly report on the most significant economic, business, financial markets and political issues and events propelling the Bosnia and Herzegovina's ...
    See all reports like this >>

     
    Research assistance
    We can help you find what you need. Call us or write us:
    US: 800.298.5699
    Int'l: +1.240.747.3093
    Need help in your search?
     
    Related Markets

    Call Centers Reports
     
     

    Share this report


    Other tasks

     
     
    Join Alert Me now!
    Receive bi-weekly email alerts on new market research

    Sign up today!