Contact Center Markets and Technology Databook for India


November 21, 2007
61 Pages - SKU: DFMN1633956
License type:
Countries covered: India

Introduction

A statistical overview of technology deployments in contact centers

Scope

An overview of contact center technology trends in India Broken down by 12 different verticals across five different sizebands

Highlights

Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.

Reasons to Purchase

Determine rates of growth in emerging and mature vertical markets Understand new market opportunities in India



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