Business Trends - North and Latin American Retail Banking Technology (Customer Focus)

Introduction

This report presents the views of 100 business and technology decision-makers in the Latin and North American retail banking sector, drilling down into IT strategy drivers and pinpointing key investment areas for 2008.

Scope

Based on 100 interviews with Latin and North American retail banks Coverage of the North American markets: US and Canada Coverage of the Latin American markets: Argentina, Brazil and Mexico

Highlights

Upper tier banks show a bullish attitude towards future IT spending, with over 50% expecting to increase their budgets for 2008. Lower tier banks are more cautious about spending increases; but there are also fewer that expect a reduction in IT budgets. Regulatory pressures are keeping banks focused upon compliance strategies; in the face of continued economic uncertainty, cost control has again risen in importance. IT security is driving increased IT spend in over 80% of both upper and lower tier banks, with a majority of lower tier banks citing it as their highest priority. Of equal importance to upper tier banks are transaction and process monitoring, and operational risk management.

Reasons to Purchase

Understand rapidly changing trends in end-user opinion to determine your go to market strategy Use robust primary data to plan your 2008 strategy with confidence

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