BPO services sector in Italy to 2013
Datamonitor
August 18, 2009 30 Pages - SKU: DFMN2426229
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Countries covered: Italy
Introduction
This databook provides insights into the business process outsourcing (BPO) services sector in Italy.
Scope - This databook provides comprehensive and up-to-date information on the revenue opportunities within the BPO services market in Italy
- The report also provides revenue breakdown for five BPO segments and 10 verticals from 2008 to 2013
Highlights
The BPO services sector in Italy was valued at $5,308m in 2008. Growing at a CAGR of 4.4% between 2008 and 2013, this sector will reach a value of $6,575.6m by the end of the period. The BPO services sector derives its revenues via five segments; CRM BPO, F&A BPO, HR outsourcing, procurement BPO and vertical-specific BPO.
Valued at $2,394.7m in 2008, CRM BPO was the largest segment within the BPO sector. This segment is expected to grow at a rate of 4.7% over the 2008-13 period to reach a value of $3,007.1m. F&A BPO will be the fastest growing segment and is anticipated to record a CAGR of 7.6% between 2008 and 2013.
Reasons to Purchase- Develop business strategies by analyzing the spending patterns among various industries in the BPO services sector in Italy
- Design effective marketing and sales strategies by identifying key and fast growth industries and BPO segments
- Make informed business decisions by understanding the overall spending trends in the various segments within the BPO services sector in Italy
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- OVERVIEW
- Catalyst
- Summary
- INTRODUCTION
- Reasons to purchase
- BPO SERVICES - OVERVIEW
- BPO services sector in Italy, 2008-13
- BPO SERVICES - SPENDING BY VERTICAL
- Spending in energy and utilities vertical
- Spending in financial services vertical
- Spending in healthcare vertical
- Spending in life sciences vertical
- Spending in manufacturing vertical
- Spending in media and entertainment vertical
- Spending in public sector vertical
- Spending in retail, wholesale and distribution vertical
- Spending in telecommunications vertical
- Spending in travel, transportation, logistics and hospitality vertical
- APPENDIX
- Further reading
- How to contact experts in your industry
- Disclaimer
- LIST OF FIGURES
- Figure 1: BPO services sector forecast, Italy, value by function ($m), 2008-13
- Figure 2: Energy and utilities vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 3: Financial services vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 4: Healthcare vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 5: Life sciences vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 6: Manufacturing vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 7: Media and entertainment vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 8: Public sector vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 9: Retail, wholesale and distribution vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 10: Telecommunications vertical, Italy, spending on BPO services ($m), 2008-13
- Figure 11: Travel, transportation, logistics and hospitality vertical, Italy, spending on BPO services ($m), 2008-13
- LIST OF TABLES
- Table 1: BPO services - function definitions
- Table 2: Industry vertical definition
- Table 3: BPO services sector forecast, Italy, value by function ($m), 2008-13
- Table 4: Energy and utilities vertical, Italy, spending on BPO services ($m), 2008-13
- Table 5: Financial services vertical, Italy, spending on BPO services ($m), 2008-13
- Table 6: Healthcare vertical, Italy, spending on BPO services ($m), 2008-13
- Table 7: Life sciences vertical, Italy, spending on BPO services ($m), 2008-13
- Table 8: Manufacturing vertical, Italy, spending on BPO services ($m), 2008-13
- Table 9: Media and entertainment vertical, Italy, spending on BPO services ($m), 2008-13
- Table 10: Public sector vertical, Italy, spending on BPO services ($m), 2008-13
- Table 11: Retail, wholesale and distribution vertical, Italy, spending on BPO services ($m), 2008-13
- Table 12: Telecommunications vertical, Italy, spending on BPO services ($m), 2008-13
- Table 13: Travel, transportation, logistics and hospitality vertical, Italy, spending on BPO services ($m), 2008-13
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