Data Vantage Group PLC

As specialists in Database and Re-Marketing, mainly serving medium and large users of response-led methods, we have been separately studying issues within call centres for more than two decades. The reasons are simple: call centres may not be the only component in the modern business mix, but they are the single most powerful way to deal directly with so many people, in so many places, for so many hours, creating so much data value at such low costs and with such lasting returns.

DVG’s role in this initiative is built on over 20 years’ involvement in Response-led marketing, and is also backed by long experience with large-scale Research and Development programmes into Consumer and Supplier issues.

Containing latest findings, Dial Skills for Success is of key interest to: main board and management levels, Call Centre Management, Operations, Human Resources, Sales and Marketing, Data and Systems, Research, Product Development and Business Process Improvement