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India Offshore Non-voice Insurance BPO industry

Cygnus Business Consulting and Research
January 1, 2010
143 Pages - SKU: CYG2583607

Abstract Table of Contents Search inside this report Related Reports

Countries covered: India

BPO is no longer an optional strategy but it is a strategic necessity.

BPO and ITO continue to find favour with organisations looking to slash costs and raise productivity. Low labour costs, a huge pool of skilled manpower, and abundant natural resources make India a highly competitive manufacturing base for global exports in addition to catering to the vast domestic market. The use of English for business and official communication, and the high-quality managerial and technical talent created by some of the best higher education system in the developing world, add to India's business friendliness.

SCOPE OF REPORT
The global business process outsourcing (BPO) industry ranks amongst the fastest-growing industries in the world. In the global BPO market, BFSI has emerged as the fastest-growing sector. Within the global BFSI BPO market, insurance segment accounts for more than 25% share. BPO is no longer an optional strategy but it is a strategic necessity. BPO industry has demonstrated its ability to reduce insurance back-office costs by 30% to 50%. An understanding of the global insurance industry is necessary to comprehend the potential for insurance BPO services. This report contains a comprehensive overview of the global insurance industry with a special reference to the US, the UK and Australia.

The Industry report - Non- voice BPO in Insurance analyses the global Insurance Industry and its ability to outsource along with the in-depth analysis of outsourcing potential and processes in Indian BPO market. It presents the future outlook of one of the fastest growing industry worldwide.

PROVIDING YOU WITH

Overview of Global & Indian BPO Industry
Outsourcing Potential
Outsourcing processes
BPO in Insurance
India as potential Outsourcing Hub
Profiles of Major BPO
Vendors in India

Captive Co’s
Integrated IT Co’s
Third Party

KEY POINTS DISCUSSED

Non-voice offshore Insurance-BPO services industry in India
Insurance industries in the US, the UK, and Australia
The global outsourcing potential and the list of major outsourcing and willing to outsource insurance companies in US and UK
Operational structure of insurance company
Current & emerging Insurance process being outsourced
Contribution of BFSI segment in total BPO revenues in India as well as break-up of voice and non-voice BFSI
Outsourcing Potential - Why India?
Issues and challenges faced by the industry
An exclusive list of niche, captive and third party BPOs in India
Recent insurance outsourcing contracts signed by Indian BPO vendors
Profiles of Indian insurance BPO vendors and their respective functions - Company info, brief write -up, milestones, its competitors, revenues
Future outlook - Offshore Non-voice Insurance BPO industry in the year ahead.

REASONS WHY YOU SHOULD BUY THE REPORT

sharpen the focus and identify new markets
crystallizing strategic plans
learning about outsourcing trends in the insurance industry.
Gaining a comprehensive understanding of a fast-growing industry.

FOR WHOM

BPO with Insurance vertical
BPO planning to enter into Insurance
Insurance companies
Entrepreneurs
Govt. Dept.
Analyst
Students
Consultants

1. EXECUTIVE SUMMARY
2. OVERVIEW: 2.1 Global BPO Industry; 2.2 Indian BPO Industry
3. GLOBAL INSURANCE: 3.1 Industry segments; 3.2 Major Markets
4. OUTSOURCING POTENTIAL: 4.1 Major Outsourcing and willing to outsource Insurance Companies
5. OUTSOURCING PROCESSESS: 5.1 Claims Processing; 5.2 Policy Administration; 5.3 New Business Acquisition; 5.4 Expert Knowledge Services; 5.5 Healthcare Insurance Claims Management; 5.6 Emerging functional areas / processes being outsourced
6. BPO IN INSURANCE - INDIA: 6.1 Overview; 6.2 Market Trends; 6.3 Insurance BPO Vendors in India; 6.4 Regulations; 6.5 Government policies; 6.6 Initiatives and strategies of NASSCOM; 6.7 Issues & Challenges; 6.8 Strategies for success
7. INDIA-A Potential Outsourcing Hub: 7.1 India as a Destination - Extent of Outsourcing; 7.2 Market Size of Insurance BPO in India; 7.3 Major Insurance Outsourcing Service Providers
8. PROFILES OF MAJOR BPO VENDORS IN INDIA: 8.1 Captive Companies; 8.2 Integrated IT Companies; 8.3 Third-party BPO Service Providers
9. FUTURE OUTLOOK
Bibliography

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India Offshore Non-voice Insurance BPO industry

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