Interactive Intelligence announced its CBPA product, Interaction Process Automation (IPA), venturing into a new competitive paradigm, and allowing the company to expand the role of CIC further into...


July 16, 2009
6 Pages - SKU: CUR2475301
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Interactive Intelligence announced its CBPA product, Interaction Process Automation (IPA), venturing into a new competitive paradigm, and allowing the company to expand the role of CIC further into the enterprise. This report contains in-depth analysis of the company, including strengths and weaknesess, objective analyst perspective, market and sales strategy, and recommended actions for competitors and customers of the company with respect to the Contact Center Solutions market.



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