Aspect's PerformanceEdge Group Enhances Multi-site Workforce Management (Competitive Intelligence Report)
Current Analysis Inc.
October 25, 2007 4 Pages - SKU: CUR1664575
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Aspect announced version 7.1 of its eWorkforce Management tool, bringing the application into parity with other workforce management leaders and advancing Aspect's competitiveness in the large contact center market.
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Event Summary
Description of a significant recent industry event, such as a product or service launch, acquisition, major corporate strategy adjustment, or a change in technology direction.
Analytical Summary
Summation of the Current Analysis perspective on the event, its importance to the associated company or companies, and its significance to the market segment as a whole.
Current Perspective
Expanded analysis includes: rationale for the analyst position on the event, what it means for the competitive landscape in the market, major positive or negative implications for the companies involved, and relevant background information and data.
Competitive Positives
Examines the opportunities presented to the company or companies as a result of the event. Will the announcement increase market share, improve product quality or brand reputation, enhance promotional effectiveness, improve production capacity, etc.?
Competitive Concerns
Examines any potentially negative issues for the company or companies that are raised as a result of the event.
Recommended Vendor Actions
Current Analysis' recommendations on what potential actions the company should take in response the event, and with respect to their competitors .
Recommended Competitor Actions
Current Analysis' recommendations on what potential actions competitors should take in response to the event.
Recommended Customer Actions
Current Analysis' recommendations on what potential actions endusers should take in response to the event, when deciding which vendors to chose from.
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