Staying on the Pulse: Summary of 2Q 2011 Small Business Portal Tracker Ratings and Vendor Analysis

This iDRD (Insight-based Data Rich Deliverable) is part of the Online Customer Experience Model subscription. This free summary presentation highlights the rankings from our latest 2Q 2011 Small Business portal tracker rating and vendor analysis. Compass Intelligence reviews the Small Business portal of 49+ companies and records the capabilities available and rates each vendor on multiple categories such as: site Design & technology, positioning & visuals, product information, resources, small business portal features and account tools. This research is authored and headed by Kneko Burney.

Additional Information

Sources: Compass Intelligence’s segment and market forecasts, which include business expenditures, market demographics, and usage and adoption statistics are built using multiple sources, including proprietary Compass Intelligence research. These sources include, but are not limited to, secondary research, government data and statistics (e.g. Department of Commerce, Federal Communication Commission, Bureau of Labor Statistics and US Census Bureau), primary research, vendor-based research and in-depth interviews with key decision-makers, where relevant. Compass Intelligence selects data sources to provide greatest degree of perspective on each market or segment, in addition to the highest level of data accuracy, stability, and consistency over time.