This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience Management subscription. This article explores the common activities performed by Small Business users in online web portals, as well as relevant and emerging trends. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. The Expert Guide for this DRD is Sean Rowe.
Wireless equipment includes expenditures on wireless handsets and related products, including, but not limited to, earpieces, faceplates, car adapters and power supplies. The Expert Guide for this deliverable is Stephanie Atkinson.