Common Activities Performed in Online Web Portals

Common Activities Performed in Online Web Portals


January 17, 2012
SKU: COIN6801414
License type:
Online Download      US $500.00
Global Site License      US $750.00
This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience Management subscription. This article explores the common activities performed by Small Business users in online web portals, as well as relevant and emerging trends. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, "perception altering" events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. The Expert Guide for this DRD is Sean Rowe.

Wireless equipment includes expenditures on wireless handsets and related products, including, but not limited to, earpieces, faceplates, car adapters and power supplies. The Expert Guide for this deliverable is Stephanie Atkinson.


Additional Information

Sources: Compass Intelligence’s segment and market forecasts, which include business expenditures, market demographics, and usage and adoption statistics are built using multiple sources, including proprietary Compass Intelligence research. These sources include, but are not limited to, secondary research, government data and statistics (e.g. Department of Commerce, Federal Communication Commission, Bureau of Labor Statistics and US Census Bureau), primary research, vendor-based research and in-depth interviews with key decision-makers, where relevant. Compass Intelligence selects data sources to provide greatest degree of perspective on each market or segment, in addition to the highest level of data accuracy, stability, and consistency over time.

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