Market Research Logo

Chatty Cathy? Part 2: Use of Online Chat for Business Purposes in the Small Business Market

Compass Intelligence March 02, 2012 SKU: COIN3799917

This aDRD (Article-based Data-Rich Deliverable) is part of the Online Customer Experience Management subscription. The emphasis of this article is on the use of Online Chat and how Small Business Owners and Decision Makers use this feature for Business specific purposes. Compass Intelligence's Online Customer Experience research examines both direct and in-direct factors that have an impact on customer perception of satisfaction, including touch-points, best/worst practices, influencers and perceptions, “perception altering” events, and service quality and customer service. This subscription is based on a primary research study or market survey conducted with 1000+ business decision-makers across size of business and industry. Unique analysis and commentary on the latest business customer services including installation, maintenance, troubleshooting, escalation procedures, web interface, web-based services, and more are explored within this subscription. The Expert Guide for this DRD is Sean Rowe.

Show Full Description


Show Table of Contents



Chatty Cathy? Part 2: Use of Online Chat for Business Purposes in the Small...

Compass Intelligence
March 02, 2012

Search inside this report



Pricing & Delivery

Online Download
$750
Global Site License
$1,875

Didn't find what you are looking for?

Let us find it for you. One of our knowledgeable research assistants will work with you to find exactly the right research to answer your questions:

US: 800.298.5699 International: +1.240.747.3093 Or leave us a message and we'll call you back!

Receive bi-weekly email alerts for new market research.



CTA Image

Download our free eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.


Download CTA

Share this report