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Home > List All Publishers > CollabGen
CollabGen
CollabGen Inc. performs research and analysis of telecommunication technology, systems and applications including customer relationship management (CRM). Reports are available in volume sets providing educational material and a complete reference source for vendor products and services. Information is provided in common formats by various platforms and functions including comparative product tables, numerous color graphics / visuals [pictures of components and devices; user interfaces (screen shots) and diagrams]. Gain detailed information to support Request for Proposal (RFP) and selection processes, or gain new insight for optimizing your current systems.
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"Avaya Unified Communications 2009 Medium-to-large Enterprises - Part 1
By: CollabGen
... NuViews® visual comparisons1 of customer-premise products and services from major telecommunication vendors including Avaya. Reports can be used as a reference source to analyze information in common formats by various vendor platforms and functions. Generic ...
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2/23/2009
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$295.00
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Avaya Contact Center Systems & Applications 2009 Medium-to-large Enterprises - Part 2
By: CollabGen
... CollabGen’s proprietary multi-dimensional NuViews® visual comparisons1 of customer-premise products and services from major telecommunication vendors. Reports can be used as a reference source to analyze information in common formats by various vendor platforms and functions. ...
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2/23/2009
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$295.00
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Avaya Contact Center 2008 Financial Results
By: CollabGen
... Call Center, Customer Interaction Express, Contact Center Express, IP Office Call Center, and ex-Tenovis Call Centers. Also Interactive Voice Response (IVR) and Outbound Products [Avaya Proactive Contact, Customer Interaction Express, Contact Center Express (Outbound), SnartCall]
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2/23/2009
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$95.00
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"Avaya Unified Communications 2009 Medium-to-large Enterprises & Contact Centers
By: CollabGen
... CollabGen’s proprietary multi-dimensional NuViews® visual comparisons1 of customer-premise products and services from major telecommunication vendors including Avaya. Reports can be used as a reference source to analyze information in common formats by various vendor platforms ...
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2/23/2009
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$495.00
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Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises Contact Centers - Volume 1
By: CollabGen
... Innovative Communications Alliance, NEC Unified Solutions and other vendors offering innovative solutions. The report addresses design principles and best practices for implementing telecommunication applications within enterprises and ‘Dynamic’ Contact Centers; and highlights a brand new ...
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4/19/2007
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$995.00
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Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises & Contact Centers - Volume 2
By: CollabGen
... Genesys, Cisco, Siemens, Interactive Intelligence, Aspect Software, Intervoice, and Syntellect. Refer to Volume 1 for: Nortel / Microsoft, NEC Unified Solutions and a brand new and unique Interactive Voice Response (IVR) methodology for agent-assisted or ...
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4/19/2007
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$995.00
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Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises & Contact Centers - Volumes 1 & 2
By: CollabGen
... Innovative Communications Alliance, NEC Unified Solutions, Mitel; and Avaya, Alcatel - Lucent / Genesys, Cisco, Siemens, Interactive Intelligence, Aspect Software, Intervoice and Syntellect. The report addresses design principles and best practices for implementing telecommunication applications ...
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4/19/2007
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$5,500.00
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