Section 1: Management Summary
1.1 Management Summary
Section 2: Introduction
2.1 Introduction
2.2 Report Structure
2.3 Corporate Information Assets
2.4 Summary
Section 3: Information Costs and Value
3.1 Ten Information Issues
3.2 Cost Versus Value - The Balancing Act
3.3 Knowledge Capital
3.4 Methodologies for Applying Information
3.5 Role of Information in Decision-Making
3.6 Designing an Information Architecture
3.7 Metadata Issues
3.8 Summary
Section 4: Managing the Information Lifecycle
4.1 Information as an Asset
4.2 Information Lifecycle Management
4.3 Creating and Capturing Information
4.4 Information Processing
4.5 Information Storage and Archiving
4.6 E-Mail Management
4.7 Summary
Section 5: Exploiting Information Assets
5.1 Applying Information to Business Processes
5.2 The Role of Knowledge Management and Collaboration
5.3 Information Maturity Models
5.4 Access to Information
5.5 ‘Boundary-less’ Information
5.6 Information Integration
5.7 Real-time Operations
5.8 Summary
Section 6: Managing Information Risks
6.1 Information Security
6.2 Information Governance
6.3 Data Quality and Integrity
6.4 Summary
Section 7: Deployment Models
7.1 Ten Steps for Success
7.2 Fostering an Information Culture
7.3 Technology Supporting an Information Strategy
7.4 Summary
Section 8: Market Overview
8.1 Compliance
8.2 Information Issues
8.3 Processes
8.4 Summary
Section 9: Market Analyses and Vendor Profiles
9.1 Business Intelligence in Financial Services
9.2 Business Process Management
9.3 Communications Convergence
9.4 Corporate Performance Management
9.5 Data Quality and Integrity
9.6 E-mail Management
9.7 Enterprise Architecture
9.8 Enterprise Content Management
9.9 Enterprise Portals
9.10 Identity and Access Management
9.11 Integrated Business Intelligence
9.12 IT Governance
9.13 Solutions for Compliance
9.14 Workgroup and Enterprise Collaboration
Section 10: Glossary